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Recovery Navigator Service

Our recovery navigator service is delivered in collaboration with Second Step.

Recovery Navigators are part of a multi-professional workforce and have the mind-set, experience and skills to work across traditional sector boundaries. This includes playing a role in healthcare to offer social, non-clinical support interventions and help navigate services across social, community and health care. 

The ultimate goal is to deliver coordinated, person-centred care and mental health support; playing a crucial role in helping people get the right support, at the right time, to manage a wide range of needs. Support from the Recovery Navigator is flexible, based on the needs of each individual.

Key elements of this service is as below:

  • GPs refer directly to Recovery Navigation, where patients with moderate, severe or complex mental health needs would benefit from more specialist support of social prescribing but do not yet meet the threshold of secondary care mental health services.
  • Our Recovery Navigators meet with the individual and agree priority areas of support to develop a plan to enable the person to achieve their goals.
  • The Recovery Navigator service is a central coordination role on behalf of the individual working with the wider system partners. They provide the link between clinical and non-clinical services, including other Voluntary Community Sector services such as citizens advice bureau, housing, talking therapies, drug & alcohol services and local education provisions to mention a few.
  • Our Recovery Navigators work alongside individuals to make calls and arrange appointments, working towards their independence.
  • There is always an exit support plan with the individual and support is provided to access community social prescribing services.

Evidence of Impact

In already established Recovery Navigation services, a percentage of patients who used the service reported an improvement in their general feeling of wellbeing and a percentage reported making positive changes in their lives because of Recovery Navigation intervention.  As a result of the support given from this service, a percentage of patients reported an improvement in their personally identified areas of concern.

Integration with existing services

Recovery Navigators work out of our GP practices, similar to social prescribers albeit there is a distinct difference between the offering of recovery navigation and social prescribing. Both services work collaboratively with our other mental health teams.

Visit Recovery Navigators

About Second Step

Second Step is a mental health charity that has been delivering mental health services across the South West region for over 30 years. Their services range from primary mental health services, suicide prevention, supported housing, community rehabilitation, crisis provision, homelessness and supporting people with multiple and complex needs. The support is underpinned by recovery, peer support, coproduction and being psychologically and trauma informed.

Visit Second Step Website